MapStuff™ products are personalized and made especially for each customer. Because every item is produced after an order is placed, delivery time includes both production time and shipping time.
Where We Ship
MapStuff currently accepts orders for delivery within the United States.
A complete and accurate delivery address must be provided during checkout. We cannot guarantee delivery when an address is incomplete, incorrectly entered, or undeliverable.
Production Time
Most orders are prepared and produced within 2–5 business days after the order has been accepted and the personalized design has been successfully submitted for production.
Production may occasionally take longer because of product availability, unusually high order volume, production issues, holidays, or circumstances outside our control.
Business days are Monday through Friday and do not include weekends or federal holidays.
Shipping Time
After production is complete, standard domestic shipping normally takes approximately 1–8 business days.
Estimated total delivery time is generally:
- Production: approximately 2–5 business days
- Shipping: approximately 1–8 business days after production
- Estimated total: approximately 3–13 business days
These timeframes are estimates rather than guaranteed delivery dates. Weather, carrier delays, address problems, holidays, remote destinations, and other circumstances may affect delivery.
Shipping Charges
Shipping charges are based on rates provided by our production and fulfillment partner. MapStuff does not add a markup to the shipping charge.
The applicable shipping cost is calculated based on the products in the order and the delivery destination. The total shipping charge is displayed during checkout before payment is submitted.
Customers will have an opportunity to review the complete order total, including shipping charges and applicable taxes, before placing an order.
Production and Fulfillment Locations
MapStuff manages the personalized map designs, customer orders, and customer service. Products are physically manufactured and shipped by our print-on-demand production and fulfillment partner, Printful.
Orders are automatically routed to an appropriate fulfillment facility based on product availability, the required printing method, production capacity, and the customer’s delivery address. For this reason, the shipping origin shown in tracking information may not be MapStuff’s Washington business address.
Separate Shipments
Items in the same order may occasionally be produced at different facilities or require separate packaging. As a result, an order containing multiple products may arrive in more than one package and on different days.
Separate tracking information may be provided for each shipment. Receiving only part of an order does not necessarily mean that the remaining items are missing.
Order Tracking
When tracking information becomes available, it will be provided by email and may also be available through your MapStuff customer account.
Tracking information may take some time to update after the carrier receives the package. An initial tracking status does not necessarily mean the package has stopped moving.
Address Changes
Please review your delivery address carefully before submitting an order. Contact MapStuff immediately if you discover an address error.
We will attempt to correct the address when possible, but changes cannot be guaranteed after production or shipping has begun. Additional shipping charges may apply if a package must be redirected or reshipped because an incorrect address was entered during checkout.
Order Changes and Cancellations
Because personalized orders may enter production shortly after payment is accepted, changes or cancellations are not guaranteed.
Contact us as soon as possible if you need to request a change or cancellation. Once production has started, the product may no longer be changed or canceled.
Delayed Shipments
If tracking shows that a package is still moving but delivery is delayed, please allow the carrier additional time to complete delivery.
If your order has not arrived within the estimated delivery period, contact MapStuff and include your order number. We will review the tracking information and assist with the next appropriate steps.
Packages Marked Delivered
If tracking indicates that a package was delivered but you cannot locate it:
- Confirm that the shipping address on the order is correct.
- Check around the delivery location, including porches, side doors, garages, parcel lockers, and other protected areas.
- Ask members of your household or nearby neighbors whether they accepted the package.
- Contact the carrier for additional delivery information.
- Contact MapStuff if the package still cannot be located.
Lost or Damaged Packages
Contact MapStuff promptly if an order arrives damaged, contains the wrong product, or appears to have been lost in transit.
Please provide your order number, a description of the problem, and clear photographs when the package or product arrived damaged. Claims involving damaged or incorrect products are handled according to our Refunds & Returns policy.
Contact Us
For assistance with production, shipping, tracking, or delivery, contact:
MapStuff™
Email: [email protected]
Phone: (360) 499-2159