Last updated: July 15, 2026
Every MapStuff™ product is personalized and made to order using the location and design options selected by the customer. Because personalized products cannot ordinarily be restocked or resold, we do not accept returns or exchanges for non-defective products due to buyer’s remorse, an incorrect size or option selected by the customer, or a change of mind.
We do, however, stand behind the quality and accuracy of every order. If your product arrives damaged, defective, misprinted, incorrect, or materially different from the personalized design you saved, please contact us within the timeframes below so that we can make it right.
1. Problems Covered by This Policy
You may submit a claim for any of the following:
- An item that arrives damaged
- A manufacturing defect or significant printing error
- The wrong product, size, or variation being delivered
- A product that materially differs from the personalized design saved with your order because of a MapStuff or fulfillment error
- A package confirmed or reasonably determined to be lost in transit
- An item missing from your shipment
For damaged, defective, misprinted, incorrect, or missing items, contact us within 30 days after delivery.
For a package lost in transit, contact us within 30 days after the estimated delivery date.
2. Personalized Products and Buyer’s Remorse
Returns, refunds, and exchanges are not available for non-defective products in the following situations:
- You selected the wrong size, color, product, or other option
- You selected or saved the wrong map location, zoom level, orientation, colors, labels, pointer position, or other customization
- You changed your mind or no longer want the product
- The order was placed accidentally but entered production before a cancellation could be completed
- There are minor color differences caused by screen settings, printing materials, or normal manufacturing variation, and the product otherwise materially matches the saved design
- The product was damaged through misuse, improper care, normal wear, or failure to follow applicable care instructions
If the product accurately reflects the customization and size selected with the order, the customer’s selection is not considered a defect.
This limitation does not apply when the product is defective, misrepresented, damaged in transit, or materially different from the design saved with the order because of an error by MapStuff or our production partner.
3. Exchanges
MapStuff does not offer conventional product or size exchanges because every product is personalized and made to order.
When an approved claim involves a damaged, defective, misprinted, or incorrect product, we may provide a free replacement rather than requiring the customer to return or exchange the original item.
If you selected the wrong size or customization and would like a different product, a new order must be placed.
4. How to Submit a Claim
To report a problem, email [email protected] or use our Contact Form within the applicable 30-day period.
Please include:
- Your MapStuff order number
- A clear description of the problem
- A photograph showing the entire product
- Close-up photographs clearly showing any damage, defect, or printing problem
- A photograph of the packaging and shipping label when the package or product was damaged during shipping
Photographs are not required for a package that never arrived, although we may ask you to confirm the delivery address and contact the carrier before the claim can be approved.
Please retain the product and its packaging until we have reviewed the claim. Do not mail the product anywhere unless MapStuff provides return instructions.
5. Replacements and Refunds
After reviewing an eligible claim, MapStuff will provide an appropriate resolution, which may include:
- A replacement produced and shipped at no additional charge
- A refund to the original payment method
- A refund for an affected item when only part of a multi-item order is affected
We will explain the available resolution before completing the claim. In most approved quality or fulfillment cases, the customer will not be required to return the original product.
6. Return Method and Return Shipping
If a physical return is required for an approved claim, MapStuff will provide the return address and instructions. When appropriate, we will also provide a prepaid mailing label.
There is no return-shipping charge or restocking fee for an approved claim involving a damaged, defective, misprinted, or incorrect product.
Do not send products to the MapStuff business address shown elsewhere on this website. That address is not a product-return facility. Do not send a product directly to our production partner unless MapStuff has specifically instructed you to do so.
Unauthorized returns may not be received, identified, or processed.
7. Refund Method and Timing
Approved refunds are issued to the original payment method. MapStuff will initiate the refund within 5 calendar days after the claim is approved and, when applicable, the required return has been received.
Please allow up to 10 calendar days after approval for the refund to appear in your account. The exact posting time depends on your bank, card issuer, or payment provider.
An approved full-order refund includes the amount paid for the affected product, applicable taxes, and the original standard shipping charge. When only one item in a multi-item order is affected, the refund may be limited to that item, its applicable taxes, and any shipping amount attributable to it.
8. Packages Marked Delivered but Not Received
If tracking shows that a package was delivered but you cannot locate it, please:
- Verify the delivery address shown on the order
- Check porches, side doors, garages, parcel lockers, and other protected delivery areas
- Ask household members, neighbors, building staff, or a front desk whether they accepted it
- Contact the delivering carrier for additional delivery details
Contact MapStuff if the package still cannot be found. We will assist with reviewing the tracking information and any available carrier documentation. However, a free replacement or refund is not guaranteed when the carrier confirms that the package was delivered to the address provided with the order.
9. Incorrect Addresses and Returned Packages
Contact us immediately if you discover an error in the shipping address. An address may only be changed before the order ships, and an address correction cannot be guaranteed after production has begun.
If a package is returned because the customer supplied an incorrect or incomplete address, refused the shipment, or failed to claim the package, the customer may be responsible for the cost of reshipping it.
If a package is returned because of a carrier, production, or MapStuff error, MapStuff will cover the reasonable cost of reshipping it.
When we are notified that a package has been returned, the customer will generally have 30 days from our notification to provide a corrected address and request reshipment. Returned products that are not claimed within that period may no longer be available for reshipment and may be donated or otherwise disposed of.
10. Order Changes and Cancellations
Personalized orders may enter production shortly after payment is accepted. Contact us immediately if you need to request a change or cancellation.
We will attempt to accommodate the request, but changes and cancellations are not guaranteed after production has begun. An order that has already entered production is subject to the personalized-product provisions of this policy.
11. Contact MapStuff
For questions or assistance with a damaged, defective, incorrect, missing, or returned order, contact:
MapStuff™
Email: [email protected]
Phone: (360) 499-2159
Please contact MapStuff before mailing any product.